We’d been looking at introducing a customer relationship management system for around nine months but our plans were accelerated due to the Coronavirus. ContactBuilder helped us to fast-track the implementation of a cloud-based customer relationship management (CRM) system enabling the introduction of online reservations. “The introduction of the CRM system means we can keep all communication we have with customers on file in one place. “The real advantage of the system is that it offers the ability for customers to reserve a new home online. It means that whereas traditionally buyers would have to come to the development to sign the paperwork and pay their reservation fee, now they don’t have to. Once we have qualified a customer we can send them a link to the online application to complete so that they can reserve a new home.”
Samantha Williams, Prospect Homes
We signed-up for ContactBuilder for better sales progression for our team and to help us be compliant with the new GDPR regulations. We’ve found the system makes our jobs easier as we’re no longer reliant on in-house systems that don’t suit sales.
With ContactBuilder all of our contacts for each development are together helping us move our sales forward towards reservation and we’re getting better reporting than we had previously.
Alison Gittins, Plus Dane Housing
ContactBuilder monitors all leads for us which is invaluable. It prompts us to follow up on tasks and it’s 100% accurate – a great investment.
Kelly Toms , Barwood Homes
Our site sales advisers find ContactBuilder is a great aid in developing relationships with our prospective customers.
Rosemary Key – Finance Director, Peter Ward Homes Limited
ContactBuilder has proved to be extremely straightforward to implement and has been very well received by our sales team on site and in the office. Being web-based ContactBuilder is simple and fast to use. The ability to access our website and property portal enquiries directly allows our sales advisers to follow up and focus on progressing new enquiries quickly and thoroughly.
Up-to-the-minute information from ContactBuilder helps me and our sales team to really keep on top of our current sales prospects and ensure we are maximising every single opportunity via proactive lead development. The training, support and service from the ContactBuilder team have all been excellent and we believe the system will be a key tool in helping us achieve continued growth in our sales.
Denis Maddock - Sales & Marketing Director, Seddon Homes Limited
ContactBuilder maximises the potential of each and every new lead and is an essential component in our sales and marketing strategy.
Russell Denness - Managing Director, Croudace Homes Group Ltd
Having had ContactBuilder for just a few months now I can't imagine life without it. It is proving invaluable in managing leads for our developments. My sales team all say how easy it is to use and I would certainly recommend the system.
Ruth Guilor - Sales & Marketing Manager, CG Fry & Son Ltd
ContactBuilder is my eyes and ears; it enables me and my team to successfully manage enquiries for clients’ developments across the country.
Helen Todd - Director, Stubbings Property Marketing
ContactBuilder's training addressed the practical issues faced by our sales team and filled everyone with enthusiasm to use the system to full advantage.
Anne Cadman - Sales Director, West Midlands Division Bloor Homes Group
ContactBuilder is by far the most effective and simplest system I have seen; it provided us with benefits very quickly.
Piers Banfield - Group Sales & Marketing Director, Banner Homes Group PLC
ContactBuilder has helped our business to refine our sales process to great effect.
Adrian Bloor – Southern Regional Chairman, Bloor Homes Limited
Using ContactBuilder has substantially improved the efficiency of my sales team, both on site and in our regional office.
Michele Rose - Sales Director, South West Division Bloor Homes Group
ContactBuilder makes the sales team much more efficient and helps us achieve one of the best sales conversion rates in the industry.
Andrew Lonie – Sales Director, Scotia Homes Ltd
ContactBuilder gives us a tactical edge over our competitors by improving the speed and consistency of our response to sales enquiries.
Chris Sams – Financial Director, Rowland Homes Limited
ContactBuilder has helped us maximise our market share in these very competitive times.
Paul Rowley – Managing Director, Rowland Homes Limited
I really love the ContactBuilder system; we've only had it a few months but I wouldn't be without it now.
Tina Hall – Site Sales Adviser, Peter Ward Homes Limited
ContactBuilder has proved invaluable in helping us communicate effectively with our customers as part of their home buying experience.
Rob Lambie - Sales and Marketing Director, Bargate Homes Ltd
Using Contact builder has transformed our sales progression and now it is much easier to know where each case it up to and monitor performance. The team have found it easy to use and means everyone in the team knows where each sale is up to. It’s a really simple and effective system which I would recommend to anyone.
Alison Gittins, HomesHub
ContactBuilder has helped monitor our leads, is compliant with GDPR, all information is together. This system makes our jobs a lot easier, the training and support from ContactBuilder has been excellent.
Colette Gannon, Watkin Jones Homes
For us ContactBuilder is an essential piece of software and without it our sales team wouldn’t function. It’s absolutely vital to the everyday running of our business.
Suzanne Hallworth , Seddon Homes