Streamline your entire customer journey in one complete system with ContactBuilder

In today’s unpredictable housing market, housebuilders are under constant pressure to improve efficiency, maintain compliance and deliver a seamless customer experience. Yet many are still relying on multiple disconnected systems -spreadsheets for plots, CRM for leads, and separate tools for emails, payments and aftercare. These disjointed systems often create more problems than they solve.  

That’s where ContactBuilder comes in: the all-in-one housebuilder management solution designed to replace multiple platforms and bring everything together into one powerful system.  

Using separate tools for different parts of your business might feel like the norm, but it often leads to duplicated data entry, inconsistent information across platforms, increased risk of human error, and time lost switching between systems.  

When your systems don’t communicate, your processes become fragmented and that can impact everything from internal efficiency through to the customer journey.  

ContactBuilder eliminates these challenges entirely by being the only system your business needs. 

One system means streamlining, total control and visibility 

ContactBuilder is built specifically for the new homes industry, bringing every stage of the journey into one connected platform. From initial enquiry to aftercare and beyond, each stage of the buying process is managed in one place. The system offers: 

• Development and plot management 
• Lead management 
• Marketing communications including SMS campaigns and automated email journeys
• Sales progression and reservations 
• Options and extras management 
• Aftercare handling   
• Payments and e-signing 
• Customer portal 
• Thorough reporting 

Instead of juggling multiple systems, your entire operation sits within ContactBuilder- giving you total control, full visibility and complete confidence in your data as well as streamlining your processes. 

Work smarter, not harder 

One of the biggest benefits of using one system is the time it saves. With multiple platforms, your team is entering the same information more than once, manually updating several systems and chasing colleagues for most up to date information.  

ContactBuilder removes these inefficiencies. Information is entered once and flows throughout, keeping everything aligned in real time. Automated workflows, communications and task management further reduce manual admin, freeing up your team to focus on selling homes and supporting customers. 

And with our two-way website integration, ContactBuilder truly is your one source of data. By integrating with your website CMS, all data is entered in ContactBuilder and provides almost real-time updates to your website.  

A seamless experience for your customers  

Your buyers expect a smooth, connected journey and that’s difficult to deliver when your systems are disjointed.  

With ContactBuilder as your single streamlined system: 

• Every interaction is recorded and easily accessible across all teams   
• Communications are triggered at the right time with scheduling tools and reminders for your team 
• Documents, forms and payments are handled digitally, with a clear record kept 
• Buyers can track progress through a dedicated customer portal  

From first enquiry to aftercare, the entire journey is joined up - ensuring a consistent, professional experience at every touchpoint.  

Clearer visibility, better decisions  

When your data is spread across multiple platforms reporting becomes time-consuming. ContactBuilder offers a solution by providing real-time dashboards and insights across your entire business. Whether you’re tracking sales performance, lead sources or customer activity, everything is available in one place.  

This level of visibility allows you to make faster, more informed decisions - without having to pull data from multiple systems. 

With ContactBuilder, you don’t need separate systems for sales, marketing, customer care and reporting. You don’t need to manage multiple logins, duplicate data or patch together disconnected tools. And in today’s market, having one system that does it all isn’t just beneficial - it’s essential.