How ContactBuilder helps in the current market – we've got you covered

In the current housing market, navigating changing buyer expectations and operational challenges can feel like a balancing act. At ContactBuilder, we understand the pressures housebuilders face – from selling stock plots and managing purchaser customisation requests to keeping admin tasks efficient. That’s why we’re constantly evolving our software to support you where it counts the most. 

We’ve spent over 15 years as the UK’s leading housebuilder management solution, helping housebuilders up and down the country manage every stage of the homebuying journey. From before you lay the first brick to completion and beyond - we ensure your team is supported with tools that work hard behind the scenes, so you can stay focused on what matters most: selling homes and creating exceptional customer experience. 

Enable speed and confidence at every step of the buying journey

In a fast-moving and competitive market, speed of response can make all the difference. ContactBuilder provides real-time visibility across each department, giving sales, marketing and customer care teams access to up-to-date information on sales progression, leads, reservations and post-sale actions – all in one place. From automated follow-ups to detailed reporting and seamless integrations, ContactBuilder makes every interaction smoother.  

ContactBuilder goes one step further, with enhanced digital shortcuts designed for speed and efficiency. The reservation process can be time-consuming with lots of paperwork involved and manual tracking which can lead to delays. ContactBuilder meets these challenges head-on, with a comprehensive platform that simplifies and accelerates the process.  

• E-signing capabilities which save time and ensures all paperwork is securely stored and easily accessible.  
• Online payments make handling deposits and payments a breeze by removing the need for manual bank transfers or in-person payments.  
• Automated customer journeys ensure seamless communication throughout the whole buying process. 

Plot management, smarter than ever 

One of the most impactful recent updates we’ve introduced is the enhancement of our Options & Extras module, designed to make plot management, particularly for stock plots, more intuitive and efficient.  

With these improvements, housebuilders now have even more control, you can: 

• Pre-select standard choices for stock plots, saving valuable time during the sales process and offer clarity for your teams and your purchasers.  
• Order and manage extras in advance, helping you prepare well before the reservation stage – less last-minute decision making, more proactive planning! 
• Generate order forms and invoices instantly, keeping documentation accurate, streamlined and fully accountable – all within ContactBuilder. 

This smarter plot management workflow helps you stay ahead of the curve, reducing friction and admin. 

More than just a CRM, ContactBuilder is your complete management solution

In a market where flexibility and speed are key, ContactBuilder gives your team the tools they need to succeed. From plot progression to post-sale communication, and now even greater control over plot management and helping to shift those stock plots, we’re here to make your processes smoother and your customers’ experience better.  

Whether you’re managing a single development or multiple sites with numerous phases and housetypes, we’ve got you covered with real-time updates, numerous integrations, and intuitive tools built specifically for the new homes market, by industry experts.  

Ready to simplify your plot management workflow and achieve more with less admin? Get in touch with our team today.