Spotlight on Lizzie

We would like to introduce you to the newest member of the ContactBuilder team, Lizzie. Bringing 10 years of new build experience with her, she’s a real asset. Get to know her a bit better!

What drew you to the role at ContactBuilder?

I took 18 months out of the new homes industry, but I knew I wanted to get back into it in some way. This role was the perfect opportunity to use my customer service skills and knowledge and to be in and around the industry I'm so passionate about.

How did your previous experience ready you for your role at ContactBuilder?

I have worked in customer service/customer research since leaving university and then started work for a large housebuilder in 2015. I bring with me 10 years of new build housing experience including housing associations and developers. I worked my way up from project manager to customer service director, so this range of experience at different levels really gives me the insight into what housebuilders are looking for from ContactBuilder and the reasons behind what they are requesting.

What is your favourite feature of ContactBuilder?

I love the full 360 aspect of it, following the whole customer journey from start to finish, when used to its full potential. I think that’s vital for housebuilders today, with increased regulations, and customers needing to know more of what’s happening with their new home throughout the building process.

As client success manager what do you hope to achieve at ContactBuilder?

I hope to be able to provide my clients with hands-on help. I understand this fast-paced industry and that changes are needed quickly when dealing with new home sales, especially in such a strange housing market we currently find ourselves in. I hope to able to help my clients when they need me and to provide them with support to enable them to get the most out of ContactBuilder, to make their processes more efficient – and to help them gain some time back from laborious manual process!

In your opinion, what makes ContactBuilder the standout choice for housebuilders?

I love ContactBuilder because of its intuitive nature. I have used many other CRM tools in the building industry previously, a lot of which were quite clunky and lengthy to carry out even the simplest of tasks. For the value for money that ContactBuilder gives, the output that you get from it is immeasurable when all the functionality is utilised.

What are you most looking forward to in your role at ContactBuilder?

I am looking forward to helping new home developers make the most out of their ContactBuilder subscription and to really utilise its functionality to its maximum ability for their business. Everyone needs different aspects of the system for their specific business, and it excites me to be able to help clients see the additional functions that may assist them – that perhaps they aren’t currently using!

What is something interesting about you?

Before having my daughter, I was a Wolverhampton Wanderers season ticket holder for over 15 years! Weekends are little different now though – family time with our baby and sausage dog, Hank, are a priority, discovering new walks, enjoying a yummy roast dinner and catching the football and F1 on the TV!

And a question we ask all the ContactBuilder team! Are you a tea or coffee drinker?

Always a coffee in the morning, tea in the afternoon, and a wine at the weekend!