How ContactBuilder makes aftercare a breeze  

For housebuilders, handing over the keys isn’t the end of the customer journey, it's the start of a lasting relationship. A great aftercare experience can turn a happy buyer into an advocate for your brand. That's why ContactBuilder has made it easier than ever to stay on top of aftercare with its brand-new Aftercare Dashboard.   

A smarter way to manage aftercare  

The new Aftercare Dashboard has been designed to give your team a clear, at-a-glance snapshot. Whether it’s tracking open tickets, assigning tasks or following up on completed work, everything you need is at the click of a button.  

You can instantly see:  

• The number of aftercare tickets and their status 
• Details of each ticket 
• When a warranty expires  

This smarter way of working eliminates chasing for information and searching through spreadsheets or email chains; the dashboard shows all your key aftercare information in one place, helping your team stay organised and responsive.  

The power of proactive follow-ups  

A timely follow-up shows new homeowners that you care about their experience and are committed to maintaining quality long after moving in day. ContactBuilder’s automated reminders ensure that no follow-up is ever missed. You can schedule check-ins at key milestones. Every interaction is logged in the system, so your team can easily review progress, track satisfaction and identify any recurring issues early on.  

Seamless communication equals happy purchasers 

With ContactBuilder you can take advantage of a branded Customer Portal. This customer interface allows your purchasers to report issues, upload photos and track updates in real time. The secure portal keeps all parties informed and helps reduce unnecessary back-and-forth and builds trust, ensuring your customers feel supported throughout.  

Aftercare is where reputation is built and with ContactBuilder, you can deliver consistent and professional service every time. From the first fix to the final follow-up, our Aftercare Dashboard and Customer Portal help your team to stay in control, improve response times and keep your purchasers happy.  

Want to see what makes ContactBuilder the leading system in the new homes sector? Arrange a free, no obligation demo today.