ContactBuilder’s latest enhancements
As the leading and longest-standing housebuilder management solution, we are continually evolving our platform to help housebuilders work more efficiently, have better visibility across all developments and improve customer service.
As part of our continued investment in improving ContactBuilder, we’re pleased to introduce a range of new enhancements and updates recently released, focused on aftercare management, incentive reporting and overall usability, all designed to make day-to-day processes simpler and more effective for your teams.
Enhanced aftercare management
Providing an excellent customer experience after completion remains a key priority for housebuilders. Our latest updates to the aftercare module give teams greater control, clearer reporting and improved SLA management.
Users can now record aftercare issues against specific rooms, offering more detailed tracking and analysis and aiding in identifying recurring issues and supporting faster resolution times.
SLA timescale management
We have introduced new timescale measures linked directly to ticket priorities. SLA timeframes can now be defined in either hours or days, giving greater flexibility in managing response and resolution targets.
Overdue reporting
To improve visibility across open tickets, the system now includes overdue reporting with a clear traffic light status. This makes monitoring performance easier and helps ensure customer issues are resolved within agreed timescales.
New incentives reporting feature
Understanding the impact and usage of incentives across developments is essential for both sales performance and reporting accuracy. These latest enhancements provide greater insight into incentive usage and value, easily identifying the most popular incentives across developments and aiding in understanding buyer behaviour and sales trends.
This update allows the logging of both cash and non-cash incentives directly against a reservation, creating a more complete and transparent sales record.
Alongside these updates, several additional enhancements have also been released to further improve usability and compliance management.
Updated NHQC forms
NHQC forms have been updated in line with the latest March release requirements, helping support ongoing compliance and consistency across the customer journey.
Email templates for file sharing
The ability to apply email templates when sharing files creates a more streamlined and consistent communication process.
Source-data tooltips on CML forms
New source-data tooltips have been added to CML form pages, allowing users to quickly identify where information is being sourced from when updating forms. This makes the process easier to manage, reduces confusion and helps improve accuracy.
Continuous improvements
These latest updates reflect our ongoing commitment to providing our clients with a complete housebuilder management solution that improves efficiency, strengthens reporting and enhances the customer experience.
As always, we continue to develop ContactBuilder in line with customer feedback, industry requirements and advances in technology, ensuring the platform evolves alongside the needs of modern housebuilders.
Stay tuned to see what’s next...