Piers Banfield - Group Sales & Marketing Director - Banner Homes Group PLC.
"ContactBuilder allows our site sales and marketing teams to communicate with prospective homebuyers in real time, from receiving their enquiries, informing them of our latest offers and tracking all our follow up activities. Compared with other systems I have seen ContactBuilder is by far the most effective and simplest to use, it provided us with benefits very quickly."
"Using the system our site sales advisors find it much easier to identify their hottest prospects while making sure every enquiry is qualified and followed up promptly to maximise our sales. We can now easily track and identify which are our most successful marketing initiatives and those which are not so productive."
Michele Rose - Sales Director - South West Division Bloor Homes Ltd.
"Using ContactBuilder has substantially improved the efficiency of my sales team, both on site and in our regional office. I now have absolute confidence that enquiries are being consistently qualified and followed up by my sales staff."
"From a marketing perspective ContactBuilder allows us to send timely messages to each prospective homebuyer relevant to their enquiry and which they are much more likely to act on. We are now able to focus on identifying those prospects that are most ready, willing and able to buy one of our new homes."
Andrew Lonie – Sales Director - Scotia Homes Limited.
"We selected ContactBuilder to precisely track where all our homebuyers are in the buying cycle and ensure we carry out all the steps needed to secure a sale."
"ContactBuilder makes the sales team much more efficient and helps us achieve one of the best sales conversion rates in the industry."
Chris Sams – Financial Director – Rowland Homes.
"We chose ContactBuilder because it is an easy to use yet powerful system to manage our home buyer enquiries. It has significantly improved the speed and consistency of our response to sales enquiries giving us a tactical edge on our competitors. Our management team has also gained better visibility of the quality of our sales leads, effectiveness of sales activities and our overall sales position."
"Using ContactBuilder makes sure our site sales advisors fulfil their promises, and the buyers' expectations, of timely and personalised follow up actions for every enquiry. We also make substantial savings using the ContactBuilder system to distribute marketing materials electronically and through better targeting of prospects in our postal mailings."
Paul Rowley – Managing Director – Rowland Homes Limited
"At Rowland Homes we have worked very hard to optimise our online marketing presence through our own website and the leading property portals. ContactBuilder is a vital tool which enables us to respond quickly and efficiently to our digital enquiries and follow up our showhome visitors."
"By meeting or exceeding homebuyers expectations with our responses ContactBuilder has helped us maximise our market share in these very competitive times."
Rosemary Key – Finance Director - Peter Ward Homes Ltd.
"I read the contact reports every morning religiously, ContactBuilder allows me to get to the information I need very quickly and to react immediately if I think we aren't maximising our sales opportunities."
"I am extremely pleased with how our site sales advisors have taken to the system, they are finding it a great aid in developing relationships with our prospective customers."
Tina Hall – Site Sales Advisor - Peter Ward Homes Ltd.
"I really love the ContactBuilder system, we've only had it a few months but I wouldn't be without it now."
Helen Todd - Director - Stubbings Property Marketing Ltd.
"One of the first things I did when setting up Stubbings was to put the ContactBuilder lead management system in place. It enables me to see where every lead comes from and which leads are generating sales. With this knowledge sales meetings with my housebuilding clients are much more productive.
"ContactBuilder is my eyes and ears; it enables me and my team to successfully manage client developments across the country from the south east to Manchester."
Rydon Homes Ltd.
Natalie Flint, Sales and Marketing Director at Rydon Homes, says “Like many housebuilders we plan to open several new sites this year and it is important that we can build and stimulate a solid pipeline of well qualified enquiries for them. The ContactBuilder software makes it easy for us to track and assess each potential buyer’s interest and make sure we have sufficient prospects for each new release.” “Our site sales staff have taken to the system extremely well and are beginning to wonder how they ever managed without it.”
“We also gain much better management information on our sales performance and are more easily able to determine where to direct our marketing spend for best results.” Natalie continued “We are able to communicate more effectively with prospects at reduced cost and the system makes it very easy to nurture both long and short term leads. By sending each prospect relevant communications at the right time we maximise our chance of successful sales conversions for each release of new homes.”
Stubbings Property Marketing.
Stubbings Property Marketing provide lead management services to leading housebuilders. Helen Todd of Stubbings says “Both ourselves and our clients have found ContactBuilder software to be an excellent new homes sales and marketing tool.”
“ContactBuilder enables us to deliver a stream of qualified, ready, willing and able buyers to our housebuilder customers. The ability to track and account for the outcome of every single lead is important to us and our clients. Being designed specifically for housebuilders we were able to implement ContactBuilder within days with minimal training and configuration.”
“The system enables us to respond quickly and effectively to each homebuyer’s enquiry and record all communications, both traditional and electronic. Comprehensive reports of lead sources and buyer profiles within ContactBuilder provide us with an instant measure of the effectiveness of each marketing campaign”
“Being web-based our clients can easily access ContactBuilder from any office or showhome; this makes sure that up to date information on each homebuyer is always available where it is needed.”
ContactBuilder Training and Consultancy
Sarah Brunell - Sales Manager - Banner Homes Midlands Ltd
"I wanted to write to you to thank you for the 2 fantastic training sessions held for our staff. Everyone has truly improved their skills with using the ContactBuilder database. Issues that needed answers were explained thoroughly, but simply."
"We have finally convinced our staff to ditch their old manual systems and use the much more effective and time efficient online database!"
"This will prove to be invaluable for myself and other members of the Banner Homes team to access anything from basic client updates to essential marketing information. So my staff and I would like to pass on a big thank you to your consultant for her patience, knowledge and ease at improving all our skills. We look forward to a follow up training exercise in the next few months."
Anne Cadman - Sales Director – West Midlands Division Bloor Homes Ltd.
"ContactBuilder's training addressed the practical issues faced by our site-based staff and left them very enthusiastic to use the system to full advantage."